provides a complete product & service to its
clients - service delivery in this business definitely entails
more than just supplying a vehicle at the right time and
at the right place - LCS focuses on the quality of
the service rendered.
LCS's operational policy requires management to spend 75%
of its time focused on adding value to services rendered
to its clients, and 25% on the normal running of the business-
the norm in the industry is just the other way round.
This is made possible by implementing streamlined, effective
operational processes and procedures that Niel
van Wyk (manager and owner of the business) has developed
over the past 10 years of his involvement in the bus hire
and charter industry.
The result is that LCS's clients receive a service in which
ever been invested double the time and effort with regard
to managerial skills and expertise, compared to what is
normally offered in the industry.
does this benefit the client and end consumer?
hands-on approach of management with the focus on
detail and quality of service, results in
clients who have hired a bus or coach from LCS to experience
stress free bus hiring with: